At extech we truly believe in providing our clients with an exceptional service when it comes to looking after their IT infrastructure. We do this by being able to work on a highly pro-active service delivery model.
By offering a Fixed Fee charging structure to our clients means that extech work on a shared risk model. By taking this approach ensures we have a direct incentive to get things right every time.
Being able to deliver outstanding customer service aligned with working closely with business objectives, very simply means that we have to be pro-active. By taking the lead in looking after our clients IT, through the use of pro-active monitoring, means that we can deal with any issues before you even know they have arisen.
extech are able to:
Perform fast, accurate and up to date audits and inventories of computers, servers and mobile devices.
Implement pro-active, user defined system monitoring with instant notification of problems or changes such as low disk space and memory issues.
Utilise fast and secure remote access & remote control for our clients.
Operate a fully automated service desk solution with incident tracking and knowledge management facilities.
Perform robust management reporting of the network infrastructure of each client and communicate these values to them in a way that is easy to understand.
Operate a fully functional desk top management process which allows interface options to hardware configuration and full desk top migration services.
Implement real time automated remote backup, disk imaging, file level remote backup and bare metal restore for Windows servers and workstations.
