Big Brother draws a step nearer!

A data back-up company is predicting a surge in sales of their software designed to keep tabs on employees email communications.

MailMeter software allows senior management to monitor employees in-coming and out-going email boxes and can archive data, protecting it from interference. “Our email management solutions and mail archiving are proving a big hit with organisations seeking to control their emailing systems, how it’s stored, how it’s being used and by whom” says Andrew Hookway – Managing Director of Haywards Heath based extech which supplies the software.
Recent media revelations have pointed up the value of secure corporate communications which can later be accessed for evidence and other purposes.

“News International saga underlines the importance of monitoring electronic communications – it’s vital where larger companies with a large turnover of staff to ensure data is not compromised when they leave” added Hookway
As well as providing enhanced search, retrieval restoration and security, MailMeter software can reduce storage space by up to 80% by de-duplicating attachments. The 75% compression ratio allows the disk space to be freed up potentially saving thousands of pounds on buying extra server space.

MailMeter is a recession-buster for SME’s”, says Hookway, who reports a healthy take up by local councils and hospitals for the software.
Working seamlessly with outlook, the software allows instance access of emails online or in the archive with files tagged and sourced using powerful search and grouping functions.
Storage of between ten and twelve years’ data is possible allowing management to track back easily. www.extech.co.uk

Merger delivers boost for fully managed IT solutions

IT services to the Gatwick Diamond region received a major boost this week (11 April) with the news that two of its leading providers have merged.
Billingshurst-based IT-net Solutions had been seeking a new stakeholder for the business following the move out of the sector by a major shareholder. The company
had been utilising databack systems know-how from IT managed solutions counterpart extech as an extension of their customer service so a merger proved a logical step forward.

Welcoming the move, IT-NET Solutions director and 50% shareholder Ken Horsley, said extech were “the obvious choice”. “This is a positive move for IT-NET Solutions, allowing it to provide additional benefits to our customers that we couldn’t do before.  I am looking forward to integrating our systems with extech.”
Both companies specialise in fully managed IT solutions. However, offering the reassurance that no jobs would be shed in the merger, extech Managing Director Andrew Hookway said: “The company will keep all its current staff and will run as before with the added benefit of being looked after by a larger organisation with more services to offer its customers.”

Hookway added: “We will be able to enhance customer benefits by being able to deliver a fuller service, with more experienced engineers, a fully serviced helpdesk and a wealth of IT solutions.” 
Customer service commitment proved a deciding factor in extech lifting the Best Small Business accolade at the 2011 Gatwick Diamond Business Awards, held last month.

extech aim to deliver outstanding customer service aligned with working closely to business objectives. “We take the lead when looking after clients’ IT,” said fellow director Paul Estep. “Through the use of pro-active monitoring, we can deal with many issues before customers even know they have arisen.”

Today’s businesses require continuity and reliability within the workplace. PC downtime generally means lost hours and reduced functionality. extech’s approach is one of prevention rather than cure, while offering clients a fixed fee charging structure means it can work to a shared risk model.  “Adopting this approach ensures we maintain a direct incentive to get things right every time,” Hookway concluded.

IT support company is “Best Small Business”

Creativity key to regional accolade
An IT solutions company committed to customer service excellence has won the Best Small Business award at a major ceremony presented by broadcasting legend Sir Trevor McDonald.

Haywards Heath -based extech won the accolade at the 2011 Gatwick Diamond Business Awards, held at the Copthorne Effingham hotel [last night] 17 March 2011.

“I’m flabbergasted and honoured to have won in light of such tough competition and being in the most popular category” said extech director Andrew Hookway. “The recognition of what has been a huge team effort in providing best practice and service to our customers has been endorsed here with this prestigious award and my thanks go to the whole team for their achievements.”

extech specialises in fully-managed IT solutions and aims to deliver outstanding customer service aligned with working closely to business objectives. “We take the lead when looking after clients’ IT,” said fellow director Paul Estep, speaking after the ceremony. “Through the use of pro-active monitoring, we can deal with any issues before customers even know they have arisen.”

Judging panel member Matt Turner, proprietor of sponsor Creative Pod, said:  “A fresh, innovative and forward-thinking way of working with customers was one reason extech was chosen as a finalist.”

Today’s businesses require continuity and reliability within the workplace. PC downtime generally means lost hours and reduced functionality. extech’s approach is one of prevention rather than cure,” added Andrew Hookway. Offering clients a fixed fee charging structure means it can work to a shared risk model. 
“Adopting this approach ensures we a have a direct incentive to get things right every time.”

For information please
Contact: Andrew Hookway, 0844 8467410

extech launch Recommend & Reward Programme

At extech we understand that running a successful business means keeping your costs as low as possible without compromising on the quality to your business or your clients.

Thats why extech are starting our very own Recommend & Reward programme to help our clients achieve lower running costs within their business.

Recommend - If you are happy with the service that extech provide your business, then simply recommend us to other businesses you know.

Reward - If the business you have recommended subsequently takes out a 12 month support contract, your business will receive 10% off the monthly IT support contract invoice.

If you can successfully recommend 10 businesses then your IT support contract will be FREE.

IT really is that simple.

Contact extech on 0844 8467 410 to start saving now.

extech becomes IDSBox re-seller

extech are delighted to announce their association with IDSBox UK as a re-seller into the UK market place.

The IDSBox concept is a revolutionary Backup and Data Storage Solution designed for small and medium sized businesses.

The storage units range from 320GB up to 92 TB.

IDSBox is the first backup system with remote replication which is 100% Automatic 100% Independent 100% Secure and is totally compatible with Windows 7.

For more information on IDSBox backup and storage solutions please contact extech on 0844 8467 410

extech aquires Streamlime.com

extech Ltd have aquired Streamlime.com, a small IT support company based in the heart of Sussex.

Commenting on the aquisition, Paul Estep, Joint Managing Director of extech Ltd, said
"over the past 2 years, extech have grown substantially through quality referral business and expanding our productivity areas.

Aquiring a business such as Streamlime.com, that has a relatively small but very loyal customer base, fitted nicely into our core IT support function and keeps our expansion plans on a clear and robust path."

extech launches Apple Mac Support Practice

Mac vs Windows - Now you don't have to choose!

extech launches it's new support practice for Apple Mac computers.

We have experience of supporting Mac environments, running Mac computers on a Windows network, even running Windows software and virtual machines on MAC desktops and laptops.

If you love your Mac, but need Microsoft's infrastructure, need to provide Mac Xserve networking products or just want to join the Mac brigade, call us for help, advice and support.

extech partners with Sales Professionals - Need Sales ? You Need ACT!

extech has formed a strategic partnership with "Sales Professionals" to further leverage our Sage partnership for ACT! customer contact and accounting software. This allows us to provide a comprehensive solution to help businesses develop their full sales potential using ACT! by Sage. We can now provide ACT! Implementation, training and support to help get your sales campaign up and running. 

Act has more than 2.8 million users and 43,000 corporate customers making it the number one choice for contact and customer management.

Associated links for further information:

Now watch and ACT! Feature Tour

View the ACT! Premium Tour

Watch a Flash Demonstration 

Further information about "Sales Professionals"

extech achieves Microsoft Gold Partner Status

extech becomes Microsoft Gold Partner

In addition to Microsoft Small Business Specialist designation, extech achieves Microsoft's Gold Partner Status with the following competencies :

Advanced Infrastructure Solutions


Networking Infrastructure Solutions


OEM Hardware Solutions


Office Worker Solutions


Security Solution

extech nominated O2 Regional Technology Partner

extech has been nominated as O2's regional technology partner (RTP) for the South East, one of the first IT support companies to be nominated in the UK.

The RTP Program will allow extech's customers access to O2's corporate services normally reserved for their larger corporate clients.